Privacy and policies

Privacy and policies.

At Ticetrip we do everything we can to protect your privacy and security. When you visit our site we collect different types of data. Here we explain how your privacy is protected. We have divided this into the following topics:

- How we use your information

- Sharing your data

- Your data and countries outside Europe

- Saving your data

- Your rights

- Changes about how we secure your privacy

- Cookies

- Contact us


How we use your data

We use your data in different ways - our work depends on how and why we collect it. The following table provides detailed information about what we do and why.


Your personal information such as name, date of birth, gender, address, email address, social media username, screen name and phone number.

What we do

Why we do it

Why we are required to do so (by law!)

When you visit our website or contact us, we will identify you.

By verifying your identity, we can protect your information from fraudsters.

We are obliged to do so by law but also find it very important.

Deliver your purchases to you.

If we are unable to use your name and other contact information, it will be difficult to deliver your order.

This is an important part of the terms of the contract we have concluded with you.

We will send you updates about your account and our services, such as updates on our terms and conditions and order confirmation.

We will inform you about possible changes in the services provided by Ticetrip.

We are legally obliged to do so. This is an important part of the terms of the contract we have concluded with you, but it is also important that we keep you informed.

We'll send you updates about your order via email or our app.

So you know when to expect your order.

This is an important part of the terms of the contract we have concluded with you.

Refer to the relevant part of our website.

Let you find the products you need faster.

For us, it is important that you can take full advantage of the Ticetrip shopping experience

To send you information about our products and services.

We hopen u tijdig te kunnen informeren en u te helpen optimaal gebruik te maken van onze producten en diensten

We hope to be able to inform you in time and help you make the best use of our products and services.


Your payment details

This means that you have chosen a payment method, such as your card details (you don't have to worry, we don't keep your security code).

What we do

Why we do it

Why we are required to do so (by law!)

Collect payments and make refunds.

We will not give away our items!

This is very important to us and forms an important part of the terms of the contract we have reached with you.

We record all financial transactions relating to you and us.

We need to know what the amount is spent on (Besides, we need to inform the tax authorities about the turnover!).

This is a legal obligation.



Purchase history, searches, and saved items

What you bought in the past, or what you searched for - what you stored or what you added to something later and when you asked us to inform you when something is back in stock.

What we do

Why we do it

Why we are required to do so (by law!)

We'll help you keep track of your favorite items, notify you when we have new items and give you the opportunity to share with others in your own way.

To help you get the products you want faster, so you can experience the best products in our products and account.

Whether you want to make use of these services is entirely up to you, but we want to share all the good things with you.

Process returns and provides customer service and support following our terms and conditions.

Because you expect us to provide you with the best service, and if we don't know what you bought, we can't pay you back.

This is an important part of the terms of the contract we have concluded with you.


Information about your phone or laptop and how to use our website and app

The information you collect when you visit our website or use our apps, including your IP address and device type, how you use our website and apps (such as the pages you visit and the products you view), and (if you go there) agree to your location information.

What we do

Why we do it

 Why we are required to do so (by law!)

When you visit our website, we will identify you.

If we know who you are, we can offer you the best buying experience.

For us it is important that you experience the best shopping experience.

We will improve the website and set default options for you (such as language and currency).

Knowing which language and the currency you prefer is important to us, but it's much easier for you. It also helps us to protect your data.

For us it is important that you experience the best shopping experience.

We look at the behavior of visitors to our website and analyze their behavior.

To protect our website and to make our site even better.

This is important to us and we are legally obliged to do so.


Information from social media or accounts you link to us.

What should we do if you link your social media or third-party accounts to us? We record the username of your social media account and other information obtained according to your social media account settings.

What we do

Why we do it

Why we are required to do so (by law!)

We offer you the possibility to link your social media account to your Ticetrip account so that you can log in easily and conveniently without having to create a special account.

To make using Tice.trip easier, you can buy the items you need.

It is important for us that you have a simple shopping experience.


When you comment on Ticetrip, tag Ticetrip, or post photos on our social media pages.

What we do

Why we do it

Why we are required to do so (by law!)

We follow the opinion of our customers.

We may analyze the problem and try to come to a solution. 

Your feedback is important to us

We use public sources of information to help us investigate fraudulent activity.

It is crucial to prevent fraud.

It is important for us to protect you when you visit/use our site.


You don't have to provide us with all of this personal information, but if you don't, you may not be able to make purchases through the website and are unlikely to experience our best overall customer experience. But this is entirely up to you - we respect that. We also anonymize and collect personal information (so that you cannot identify them) and use it for a variety of purposes, such as testing our IT systems, conducting research, data analysis, improving our site, and developing new products and services.


Fraud prevention and detection

We use one of the above categories of data to identify, prevent, and detect fraud against you or Ticetrip. Unfortunately, actively detecting and preventing fraud is an unfortunate activity, but it is an important part of the terms of our contract with you. The law requires us to do this, which is very important to us. We will also use purchase history information under the terms of our contract with you to protect our services and comply with our terms of service. Part of the reason is that we may make decisions about computer systems to protect Ticetrip and our services. You will find the rights associated with this below.


Sharing your data.

We will not sell personal information to third parties, including your name, address, or credit card information. We want to gain and maintain your trust, which is why we find it very important not to sell any data. However, we share information with the following categories of companies that provide services, which are essential for us to provide you with services:

  • Companies in the Ticetrip group, because sometimes different parts of the group are responsible for different activities.
  • Companies that provide support, so you can choose to purchase and ship goods to you or process returns, such as payment providers and shipping companies.
  • Professional service providers, such as marketing agencies, advertising agencies, and companies that host websites, and help to develop our business.
  • Partners who help us attract potential new customers or promote our products on their websites.
  • Credit agencies, law enforcement agencies and fraud prevention agencies (so we can fight fraud).

If you would like to know more about the relevant third parties we may share personal information with, or if you would like to know more about how they use your information, please contact us. Please use the contact details below.

We may also provide third parties with anonymous information and analysis collected about our customers. Until then, we will ensure that you cannot be identified.


Your data and countries outside Europe

Ticetrip is an international organization that does business within and outside the Netherlands and uses suppliers and logistics centers all over the world. However, if we transfer your information to one of these logistics centers, we will take measures to ensure that your information and rights are protected in a manner approved by the relevant data protection legislation. If you would like to know more about how we protect your personal information provided by us, please contact us.


Storing your data

As long as you are a Ticetrip customer, we will keep your data as long as we are required to. We do this to ensure that we comply with global legal requirements

If you don't want to be a customer anymore, you can contact our customer service and ask us to close your account. But even if you ask us to delete your information, the law still requires us to keep some of your personal information. We retain only the information we need and do so only to ensure that we comply with laws or regulations, prevent fraud or misuse, or enforce our terms and conditions.


Your rights

You have many rights regarding your personal information:

  • The right to be informed on how your personal data is used. (see privacy and policy)
  • The right of access to your personal data that we have or store.
  • The right to request correction of the incorrect personal data we hold about you. (you can change most of it through 'my account')
  • You have the right to ask us to delete your data or, under certain circumstances, to stop processing or collecting data.
  • The right to stop marketing messages immediately. (This can also be changed via 'my account')
  • The right to revoke your consent for permission-based processing at any time.
  • The right to request that we transfer some of your data to you or other service providers.
  • The right to ask us to clarify all decisions concerning you based on the computer system.

If you want to exercise your rights, complaints, or questions, please feel free to contact us. Initially, we have 30 days to answer you. Our contact details can be found at the end of this policy.


Change about how we secure your privacy

This page will be updated from time to time if necessary. If important changes are made, we will clearly state this on the Ticetrip website.



We use cookies on our website for more information see our Cookie Statement.


Contact us

If we receive complaints or feedback that can lead us to believe that our services can be improved, we will update them immediately if we agree. It is important to us that customer satisfaction is given a high priority.


Please contact us if you:

  • Questions or feedback about this statement.
  • Want us to stop using your data.
  • If you have a complaint or you want to exercise your rights as explained above 

 U can contact us by: